Shipping policy

Shipping Policy

Last updated: 1 September 2026

Thank you for shopping with Sunlight Sanctuary Gardens. We aim to make ordering and delivery as simple and reliable as possible.

Order Processing

Orders are generally processed after payment has been successfully received.

Processing times may vary depending on the product, stock availability and fulfilment location. Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information where tracking is available.

Please ensure your delivery address is complete and correct before placing your order.

Delivery Within Australia

We currently focus on delivering orders within Australia.

Estimated delivery times may vary depending on your location, the product ordered, the fulfilment location and the delivery carrier.

Delivery estimates displayed on our website, at checkout or provided after purchase are estimates only unless expressly stated otherwise.

Regional and remote areas may require additional delivery time.

Shipping Costs

We currently offer free standard shipping within Australia on products eligible for our standard shipping service.

Certain oversized, bulky or specialist products may have different delivery requirements or additional freight charges. Where this applies, any shipping charge will be clearly displayed at checkout before you complete your purchase.

You will not be charged any additional shipping fees after your order has been placed unless you agree to a change to your order or delivery arrangements.

Multiple Packages

Some of our products may be fulfilled from different locations.

If you order multiple products, your order may occasionally arrive in separate packages and at different times.

Where available, separate tracking information may be provided for each shipment.

You will not be charged additional shipping fees after checkout simply because we choose to fulfil an order in multiple packages.

Tracking Your Order

Where tracking is available, tracking details will generally be provided after your order has been dispatched.

Please allow some time for tracking information to become active after receiving your dispatch notification.

Incorrect Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error in your delivery information, please contact us as soon as possible at support@sunlightsanctuarygardens.com

We will make reasonable efforts to update the address before dispatch, but we cannot guarantee that changes will be possible once an order has entered processing or has been dispatched.

Delayed Orders

Delivery delays can occasionally occur due to carrier delays, severe weather, peak shopping periods, regional or remote delivery conditions or other circumstances outside our reasonable control.

If your order appears significantly delayed, please contact us and we will assist with investigating the shipment.

Lost or Missing Deliveries

If tracking indicates an issue with your shipment or your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us.

We will work with the relevant fulfilment provider or delivery carrier to investigate the issue and determine an appropriate resolution.

Damaged or Incorrect Orders

Please inspect your order when it arrives.

If your product arrives damaged, faulty or incorrect, contact us as soon as possible at support@sunlightsanctuarygardens.com

Please include your order number and, where possible, photographs showing the issue so we can investigate promptly.

Your rights regarding faulty, damaged or incorrectly supplied products are also protected by the Australian Consumer Law.

Authority to Leave

Where a delivery carrier offers authority-to-leave or other unattended delivery options, customers should consider whether the nominated delivery location is secure.

Any rights or responsibilities relating to lost or damaged deliveries remain subject to applicable Australian law.

International Shipping

We currently ship within Australia only.

International shipping is not currently available. If we introduce international delivery in the future, eligible destinations, products, rates and delivery information will be displayed on our website.

Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts or modifies any consumer guarantee, right or remedy available under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.